40 hour ISP

It's after 4pm on a Saturday afternoon, and there's no internet!

Earlier in the day we'd used up our "download" and happily purchased an additional "data block" which extends our full speed service. This required a restart of my modem, easy, and after a short period, we're back to full speed.
We go out for an hour or two, come back, NO INTERNET! Modem lights all flick and glow correctly, but we restart it a couple of times to see if it will come back, no good, so a call to the help desk is next....

The (ADAM) help desk can't click the button that says reset, to enable their box in the exchange (DSLAM) I'm connected to do a "restart" and begin to talk to my modem (which of course they regard as the PRIMARY SUSPECT and are therefore happy to interrogate me incessantly about, and have me unplug wires, and restart etc - for half an hour complete with extended hold periods while they "try some thing else" [Tim Tams?] - ).
I'm told the "qualified technical staff" necessary to perform the magical "restart" are only on duty Mon-Fri 9-5! So basically, for anyone who works a regular "9-5" job and has Adam internet, they have virtually no support! My experience here leads me to believe this ISP has emulated what used to be the PMG/Telecom (now Telstra): a 24 hour service (expectation/cost) with support limited to staff "working hours", "Sorry...".

My whole problem was caused by my total consumption of my data download before "refresh" day, resulting in reduced data speed "shaping", so ADAM offer additional "data blocks" for online purchase (money for jam for ADAM!) to tide me over, top me up until refresh day with fast "unshaped" data. This is where the problem arises as I have to restart my Modem (which suggests their's does the same?). Well, as on previous occasions, all went well immediately after that, with our "non-shaped" data back full bore. We then went out for a couple of hours and on returning had NO INTERNET. When this has previously occurred (must have been a weekday?) the ("qualified") staff quite spontaneously recognised the problem, restarted THEIR DSLAM and hey presto, "problem solvered"!
But on weekends? Well I now know that's a different story...I'm now seriously considering TPG or iPrimus, same $$$'s heaps more dowlnoad and (in the case of TPG) higher "shaped" speed, e.g. 128kb/s and even 512kb/s depending on plan/download.